Every enquiry answered in seconds, then followed up
Customers often contact two or three businesses and go with whoever gets back first. We set up instant replies and friendly follow-ups by text and email, so that's you, even when you're on a job.
- Instant reply by text and email
- Missed-call text back
- Stops as soon as they answer
The job usually goes to whoever replies first
When you're up a ladder or driving between jobs, enquiries wait. By the time you call back that evening, the customer has often booked someone else.
Follow-up is the other half. Plenty of people ask for a quote and go quiet, not because they said no, but because life got busy. A couple of polite reminders wins a lot of that work back.
What changes
Without follow-up
- Missed calls go to voicemail while you're on the job
- Website enquiries wait until the evening
- Quotes go out and nobody follows up
- Leads are spread across texts, emails and Facebook
With Venture Avora
- Every enquiry gets a reply within seconds
- Missed callers get a text straight away
- Follow-ups go out until they book or say no
- Every lead and message in one inbox on your phone
What you get
Instant first reply
A text and email within seconds of every website form, chat or Facebook lead, in your words.
Missed-call text back
Calls to your business number ring your phone. If you can't answer, the caller gets a text straight away.
Friendly follow-ups
A short series of reminders over the following days that stops the moment they reply.
Quote reminders
A nudge a few days after a quote goes out, so good jobs don't go cold.
No-show follow-up
If someone misses an appointment, they get a text inviting them to rebook.
One inbox
Texts, emails, website chats and Facebook messages in one place on your phone.
How we set it up
- 1
We map how leads come in
Website, phone, Facebook, email: we find every place an enquiry can arrive.
- 2
We write the messages
Every text and email is written in your voice, and you approve them before anything goes out.
- 3
It runs, and we tune it
We watch reply rates each month and adjust timing and wording.
Common questions
Will it annoy customers?
No. Messages are short, friendly and spaced out, and they stop as soon as someone replies. Every marketing message includes an easy way to opt out.
Do the texts come from my number?
Texts come from a business number we set up for you, and replies land straight in your inbox.
Does it work with Facebook leads?
Yes. Leads from Facebook and Instagram lead forms get the same instant reply and follow-ups.
Works well with
AI chat assistant
Answers questions on your website day and night, from details you approve, and passes anything tricky to you.
Online booking
Customers pick a time that suits them, get a reminder text, and the job lands in your calendar.
Google reviews
A short review request goes out after each job, with a one-tap link to your Google page.